Privacy Policy & Terms of Use

1. Introduction

At Lucky HXS CNC, protecting customer privacy and technical information is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you may have depending on your location. By using our website or submitting business information to us, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Business Contact Information

When you contact us, submit an RFQ, or request technical support, we may collect:

• Name and Job title
• Company name
• Country or region
• Email address
• Phone number or WhatsApp number
• Business communication records

2.2 RFQ and Project Information

To evaluate your CNC machining project, we may collect information such as:

• Product drawings, 2D drawings, 3D CAD files, samples, or reference images
• Material requirements (brass, copper, stainless steel, aluminum, iron, POM, etc.)
• Surface treatment and Tolerance requirements
• Quantity and Packaging requirements
• Application industry
• Quality inspection standards

2.3 Technical and Website Usage Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address, Browser type, Device type, Operating system
• Pages visited, Time spent on pages, Referring source
• General location data, Cookie and tracking data

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiry or quotation request
• To review drawings and evaluate manufacturability
• To provide CNC machining suggestions and technical support
• To prepare quotations, samples, production plans, and delivery arrangements
• To communicate about order progress, quality requirements, and after-sales support
• To improve our website, product pages, marketing content, and customer experience
• To conduct B2B marketing and remarketing where legally permitted
• To protect our legal rights and comply with applicable laws

4. Drawings, CAD Files, and Confidential Technical Information

We understand that customer drawings, samples, and technical files may contain confidential business information. Any drawings, CAD files, product specifications, tolerance requirements, or project documents you provide will be used only for quotation evaluation, engineering review, sample/mass production, quality inspection, and project communication.

We will not sell, publish, or disclose your drawings or technical files to unrelated third parties without your permission, except where disclosure is necessary for production support, quality inspection, logistics, or legal compliance. If your project requires a formal Non-Disclosure Agreement (NDA), please contact us before sending confidential files.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (like Google Analytics, Meta Pixel, LinkedIn Insight Tag) to improve browsing experience, analyze website performance, and support B2B marketing activities. Where required by applicable law, we will request your consent before using non-essential cookies.

6. Marketing Communications

If you submit an inquiry, we may use your business contact information to send relevant information about CNC machining services. You may opt out of marketing communications at any time by contacting us at admin1@lucky-hxs.com. We will continue to send necessary business communications related to active orders.

7. Information Sharing and Disclosure

We do not sell your personal information for money. We may share limited information with trusted service providers or partners only when necessary for business operations (hosting, logistics, manufacturing partners directly related to your project).

8. Data Security & 9. Retention

We take reasonable technical and organizational measures to protect your information. We retain quotation records, drawings, and project-related documents according to the project cycle and actual business needs, or longer if required for legal, tax, or quality traceability purposes.

10. International Data Transfer & 11. Your Privacy Rights

Your information may be processed in China or in other locations where our service providers operate. Depending on your jurisdiction, you may have the right to access, correct, delete, or object to the processing of your personal information. To exercise your rights, please contact us.

12. Notice for EU, UK, and California Visitors

For EU/UK residents, we process data based on consent, contract performance, or legitimate business interests. For California residents, you have specific rights regarding knowing, accessing, and deleting personal information. We do not knowingly sell personal information for money.

16. Contact Us Regarding Privacy

If you have any questions about this Privacy Policy, please contact us at:
Email: admin1@lucky-hxs.com
Address: Shenzhen Bao'an Songgang, Guangdong Province, China

1. Acceptance of Terms & 2. Business Purpose

By accessing or using this website, submitting an inquiry, sending drawings, or communicating with us, you agree to these Terms of Use. This website is intended for business users, including manufacturers, engineers, purchasing managers, and industrial buyers looking for custom CNC machining services and precision hardware components.

3. Product and Service Scope

Lucky HXS CNC provides custom machining services for precision metal and plastic components, including but not limited to:

All products are customized according to customer drawings, samples, and confirmed specifications.

4. Product Info & 5. RFQ Requirements

Product descriptions and images on this website are for general reference. Final specifications must be confirmed through written quotation documents. To provide an accurate quotation, customers must provide complete project information (2D/3D files, materials, tolerances, quantities, etc.). If information is incomplete, quotations are for reference only.

6. Customer Responsibility for Submitted Information

By submitting files, you confirm that the information is accurate, you have the legal right to provide it, it does not infringe third-party IP rights, and it can be used by us for manufacturing evaluation. We are not responsible for errors caused by inaccurate customer information.

7. Samples, Production & 8. Quality Control

Sample availability, lead times, and delivery depend on project specifics. Any statements regarding fast sampling or delivery must be confirmed in writing. We provide precision machining according to agreed quality standards. High-precision requirements (e.g., ±0.01 mm) must be clearly confirmed before production.

9. Intellectual Property & 12. Prohibited Use

Customer drawings remain customer property. Website content is owned by Lucky HXS CNC. You agree not to use this website for illegal purposes, uploading harmful code, scraping content, or submitting infringing files.

13. Limitation of Liability & 14. Disclaimer

Website information is for general reference and does not constitute a final technical agreement. We shall not be liable for indirect or consequential losses arising from website use or technical misunderstandings. All projects must be confirmed through formal written orders.

18. Contact Information

For questions about these Terms of Use, please contact:
Shenzhen Hongxiangsheng Technology Co., Ltd.
Shenzhen Bao'an Songgang, Guangdong Province, China
Email: admin1@lucky-hxs.com
Phone: 13342931453